Policies

Shipping & Delivery

We deliver islandwide across Sri Lanka. Orders are usually delivered within 2 to 3 working days after we confirm your order on WhatsApp. Remote areas may take a little longer.

Delivery costs LKR 350. Orders of LKR 10,000 or more get free delivery.

For Cash on Delivery, please keep the exact amount ready when your parcel arrives.

Returns & Exchange

If an item doesn't fit or arrives damaged, contact us on WhatsApp within 7 days of delivery. Items must be unworn, unwashed and have their original tags.

We are happy to exchange for a different size or item, subject to availability. Delivery costs for exchanges that are not caused by our mistake are paid by the customer.

If you received a wrong or damaged item, we will exchange it at no cost to you.

Privacy Policy

When you create an account or place an order, we collect your name, email address, phone number and delivery address. We use this information only to process and deliver your orders, contact you about them, and provide customer support.

We do not sell or share your personal information with anyone, except with delivery services so they can deliver your order. Passwords are stored in encrypted (hashed) form and we can never see them.

We send emails only about your account and orders (for example an order confirmation or a password reset link). We don't send marketing emails unless you ask for them.

The site stores your cart and your light/dark mode choice in your own browser, and uses a session cookie to keep you logged in. We do not use advertising trackers.

If you write a product review, your first name and the first letter of your last name are shown with it.

You can ask us at any time to see, correct or delete your personal information by contacting zivoraclothing02@gmail.com or messaging us on WhatsApp.

Terms & Conditions

All prices are in Sri Lankan Rupees (LKR). Product colours may look slightly different on your screen than in real life.

An order is confirmed only after we confirm it with you on WhatsApp. If an item becomes unavailable, we will contact you and you will not be charged for it.

We may update prices, products and these policies at any time. The version on this page applies to new orders.

Questions? Contact us on WhatsApp or at zivoraclothing02@gmail.com.